If Windows loads successfully, you can copy important files from the machine prior to rebooting and starting the decryption process.Providing that the drive encryption record can be found or recovered, you have the option of pressing the D key to immediately start the decryption process or any other key to attempt to load Windows.Note that the US English keyboard is loaded by default. You can use a user's passphrase, a disk administrator passphrase or press F4 to use a WDRT (Whole Disk Recovery Token). At the bootguard screen you must authenticate.Select the USB drive (or, on some systems, select the \EFI\Boot\boot圆4.efi file on the USB drive) from the boot option menu to boot the recovery USB drive.Access your system's boot option menu (usually by pressing F9, F10, or F12 immediately after powering up Windows, but consult the user guide of your PC for more details)."C:\Program Files\PGP Corporation\PGP Desktop\pgpcontents.tar".A WDRT Recovery Token will work because these are enabled by default unless the box was un-checked. If the User configuration doesnt allow the decryption of drives then the WDE Admin can decrypt the drive if this was enabled. "C:\Program Files\PGP Corporation\PGP Desktop\bootia32.efi" Click on Desktop and go to the Drive Encryption tab. The drive encrypted by BitLocker (the same happened with the Symantec Encryption Desktop drive) was recognized automatically and the system immediately offered.If the system with problems is 32-bit, copy the following two files to the \EFI\Boot folder on the USB drive:."C:\Program Files (x86)\PGP Corporation\PGP Desktop\pgpcontents.tar" If you want to go with Symantec Endoint Encryption 11.0, suggest you to decrypt the HD from PGP Desktop and uninstall PGP Desktop first."C:\Program Files (x86)\PGP Corporation\PGP Desktop\boot圆4.efi".If the system with problems is 64-bit, copy the following two files to the \EFI\Boot folder on the USB drive:.In the EFI folder, create a folder named Boot.To start Symantec File Share Encryption, use any of the following methods: Double-click the PGP Tray icon. The plain text copy of an encrypted file is automatically deleted, and you also have the option to wipe ordinary files from your disk with YEO's Secure. In the root folder of the USB drive, create a folder named EFI. Symantec Encryption Desktop User’s Guide.Its hard to keep track of the name changes, ie it was called PGP desktop encryption when I purchased it. ![]() Ok correct the product is currently called 'Symantec Encryption Desktop'. ![]()
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